Refund Policy
At Price One Industry, customer satisfaction is our top priority. We take great pride in the quality of our products and want you to feel confident with every purchase. If for any reason you are not completely satisfied, please review our refund policy below:
Returns & Exchanges
Due to the nature of our products — particularly fragrances and books — we do not accept returns or exchanges once an item has been opened or used, for hygiene and safety reasons.
However, we will gladly offer a refund or replacement if:
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The item you received was damaged or defective upon arrival
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You received the wrong item
To be eligible, your item must be unused, in its original packaging, and returned within 7 days of receiving your order.
How to Request a Refund
To request a refund or replacement, please contact our customer support team at [your email here] with the following information:
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Your full name and order number
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A clear photo or video of the item (if damaged or incorrect)
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A brief description of the issue
Our team will review your request within 2–3 business days and respond with next steps. If approved, refunds will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
Non-Refundable Items
We do not issue refunds or accept returns for:
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Opened or used fragrances
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Books with signs of wear or use
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Change of mind after purchase
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Items returned without prior communication or approval
Shipping Fees
Shipping fees are non-refundable. If your return is approved, only the cost of the item(s) will be refunded.
Questions?
If you have any concerns or need help with your order, don’t hesitate to reach out to our support team at [Hankinslavetta@gmail.com]. We’re here to help and ensure you have a smooth shopping experience.
Thank you for choosing Price One Industry.